FREQUENTLY ASKED
QUESTIONS.

Yes. Our products are manufactured in Britain in our own workshop. Keeping production close gives us direct control over materials, construction, finishing and quality.

Much of our range is made or finished to order in our UK workshop rather than simply being taken from a shelf. Lead times can therefore vary by product and demand.

We manufacture in Britain using carefully selected materials, specialist equipment and skilled labour. Our pricing reflects the materials, development, workmanship and quality control that go into the product rather than competing with high-volume, low-cost production.

Yes. We can produce unit, team and group orders, subject to quantity and specification. For larger or bespoke requirements, contact us through the website with what you have in mind.

Yes. We ship worldwide, including to many military postal addresses. Available services and any applicable charges are shown at checkout for your destination.

A shipping notification means your order has been fulfilled and prepared for collection. If it is completed after the carrier's collection window, it will leave with the next available collection. Tracking will update once the carrier scans the parcel into its network.

Duties are paid for deliveries to the USA, France, Germany, Ireland, Cyprus, Malta, Portugal and the Netherlands. For other destinations, local customs, handling and import charges may apply. Available shipping services are shown at checkout.

For many of our fabric straps, yes. Because we cut and manufacture the webbing ourselves, we can often accommodate non-standard lengths. Add a note at checkout with your requirement, or contact us before ordering if you are unsure.

Check the lug width of your watch and select the corresponding strap width on the product page. If you are unsure about compatibility, contact us with the make and model of your watch before ordering.

Use tepid water, a small amount of mild dish soap and a soft toothbrush. Gently work into the weave to remove sweat and debris, rinse thoroughly and allow the strap to air dry. Take extra care around leather details, printed elements or insignia.

Avoid soaking leather components. Clean them gently with a lightly dampened cotton bud or soft cloth and, when appropriate, use a suitable leather conditioner sparingly. Allow leather to dry naturally away from direct heat.

We are based in the UK and respond during normal business hours, Monday to Friday. Messages received outside those hours may not be answered until the next working day.

Use our contact page and give us as much information as possible. If your question relates to an existing order, include your order number so we can help quickly.